Shipping Policy

Thank you for shopping at Graphicwearhub. We strive to process, produce, and ship your custom-designed T-shirts as quickly and transparently as possible.

All shipping terms outlined below apply to domestic orders within the United States. Please review this Shipping Policy before placing your order so you understand our processing times, shipping transit times, costs, tracking procedures, and delivery responsibilities.

1. Processing and Production Time

Because our products are made specifically for you, all orders require a production and processing period before they are shipped.

Order processing takes 1 to 3 business days (Monday – Friday). Orders placed on weekends or holidays will begin processing on the next business day.

Processing time includes the time required to prepare, produce, inspect, and package your order before it is handed over to the shipping carrier.

Please note that processing time is separate from shipping transit time.

2. Shipping Transit Time

Once your order has been processed and leaves our facility, the standard transit time is 5 to 7 business days for all US domestic deliveries.

Estimated transit times begin when the order has been shipped and accepted by the carrier, not when the order is originally placed.

Based on our standard processing and transit times, most orders can generally be expected to arrive within approximately 6 to 10 business days after the order is placed.

Shipping and delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, high-volume shipping periods, transportation disruptions, or other unexpected events.

3. Shipping Costs

We believe in straightforward pricing. We charge a flat-rate shipping fee of $5.95 for all domestic orders within the United States, regardless of the order size or weight.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).

The tracking information may take up to 24-48 hours to update in the carrier’s system after your order has shipped. During this period, your tracking number may display statuses such as “Label Created,” “Pre-Shipment,” or similar messages.

We recommend utilizing our “Track Your Order” page for real-time updates regarding the status of your shipment.

5. Multiple Packages

If your order contains multiple items, your products may occasionally be shipped separately. This may occur in order to process and deliver your items as efficiently as possible.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers for each package.

6. Incorrect Addresses

Please ensure your shipping address is complete and accurate at checkout. This includes your street address, apartment or unit number (if applicable), city, state, and ZIP code.

Graphicwearhub is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the re-shipping fee.

If you notice an error in your shipping address after placing an order, please contact us at contact@graphicwearhub.com as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered production or has been shipped.

7. Delivery Delays

While we work to ensure that orders arrive within the estimated delivery timeframe, occasional delays may occur after a package has been transferred to the shipping carrier.

Carrier delays caused by weather conditions, holidays, transportation disruptions, unusually high shipping volumes, or other circumstances outside our reasonable control may result in longer delivery times.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us at contact@graphicwearhub.com with your order number and tracking information so we can assist you.

8. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, front door, porch, reception area, parcel locker, or other secure locations where the carrier may have left the package.

We also recommend checking with household members, neighbors, building management, or the shipping carrier, as packages may occasionally be delivered to an alternative safe location.

If you are still unable to locate your package, please contact us at contact@graphicwearhub.com and provide your order number and tracking information so we can assist you further.

9. Returned-to-Sender Packages

Packages may be returned to us by the carrier for reasons such as an incorrect or incomplete address, unsuccessful delivery attempts, or other delivery-related issues.

If your package is returned because an incorrect address was provided by the customer, the customer will be responsible for the applicable re-shipping fee, as stated above.

If a package is returned for another reason, please contact our support team so we can review the circumstances and provide appropriate assistance.

10. Shipping Restrictions

This Shipping Policy applies to domestic orders shipped within the United States. Shipping availability may depend on the delivery address and the services available through our shipping carriers.

If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.

11. Need Help With Your Shipment?

If you have questions regarding your order, shipping status, tracking information, or delivery, please contact our customer support team. To help us assist you efficiently, please include your order number and tracking number, if available.

Contact Us:
Email: contact@graphicwearhub.com
Address: 9050 Markville Dr, Dallas, TX 75243
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time – PT).